Customer Service Representative - French and English (Seasonal)
Hybrid · Portugal
Core
Mediate disputes and manage complaints between buyers and sellers on a special objects marketplace via chat, email, phone, and social media.
Role type
Customer Service Representative (Seasonal)
Builds
Customer satisfaction and retention for a global auction platform
Domain
E-commerce / Auctions / Special Objects
Deliverable
client delivery
Required skills
French (fluent), English (fluent), dispute resolution, multi-channel communication, empathy, analytical thinking
Preferred skills
Live channel experience, hospitality/retail background, weekend availability
Technologies
Chat, email, phone, social media
Responsibilities
Solve complex customer challenges, mediate seller-buyer disputes, address complaints across diverse channels, provide feedback to improve services
Seniority
Junior to Mid-level, hands-on IC
