Customer Service Representative - Dutch and English (Seasonal)
Hybrid · Portugal
Core
Mediate disputes and resolve complex customer queries for buyers and sellers on an online auction marketplace via chat, email, phone, and social media.
Role type
Customer Service Representative (Seasonal)
Builds
Customer satisfaction and retention for a global auction platform
Domain
E-commerce / Auctions
Deliverable
client delivery
Required skills
Dutch (fluent), English (fluent), conflict resolution, multi-channel communication, analytical thinking, empathy
Preferred skills
Live channel experience, hospitality/retail background, weekend availability
Technologies
Chat, email, phone, social media
Responsibilities
Mediate disputes between buyers and sellers, resolve customer complaints, manage queries across multiple channels, provide feedback to improve services
Seniority
Junior to Mid-level, hands-on IC
