Customer Experience Consultant
Hybrid
Core
Support customers with billing, account, and water service enquiries via phone and digital channels, providing tailored solutions and navigating difficult situations with empathy.
Role type
Customer Experience Consultant (Contact Centre)
Builds
Customer service interactions and problem-solving solutions for water utility customers
Domain
Utilities (Water/Wastewater)
Deliverable
client delivery
Required skills
Active listening, navigating multiple systems, problem-solving, empathy, resilience, attention to detail, communication
Responsibilities
Answer billing and account questions, support payment plans, handle water and service enquiries, navigate difficult customer situations, provide practical solutions across phone and digital channels