Merchant Growth Operation Manager
Core
Lead strategic execution and operational scaling of existing Small-and-Medium Enterprise (SME) merchant performance to maximize Gross Merchandise Value (GMV) and revenue growth on a food delivery platform.
Role type
Senior IC growth operations manager (SME merchant portfolio)
Builds
Scalable merchant growth playbooks, automated communication streams, and high-impact promotional campaigns for thousands of SME restaurant partners.
Domain
Food delivery / E-commerce / Retail operations
Required skills
Strategic execution, team leadership and coaching, data analytics, portfolio revenue optimization, campaign design, SOP development, cross-functional collaboration
Preferred skills
SQL, Tableau, Salesforce, restaurant economics, menu architecture, food delivery dynamics
Technologies
Excel, Google Sheets, SQL, Tableau, Salesforce
Responsibilities
Conduct performance diagnostics to identify revenue leakage and menu expansion opportunities; Design and deploy promotional campaigns and sponsored placements; Drive adoption of self-serve advertising and dynamic operational tools; Standardize high-touch interventions into scalable playbooks; Mentor a team of growth specialists and account representatives; Monitor portfolio GMV growth, AOV, and merchant retention metrics.
Seniority
Senior, hands-on IC with team leadership
