[Rocket Now] Regional Merchant Operation Manager
Core
Subject matter expert in merchant operations and frontline execution for a food delivery platform, managing operational performance, resolving live incidents, and coaching field teams to optimize restaurant workflows and drive merchant growth.
Role type
Regional Merchant Operations Manager
Builds
Food delivery platform operations for restaurant partners in Tokyo
Domain
Food Delivery / Quick-Commerce
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
Operational metrics analysis, workflow optimization, live incident management, merchant onboarding, revenue execution, team coaching, KPI tracking, SOP enforcement
Preferred skills
Excel/Google Sheets proficiency, Salesforce/Tableau/SQL familiarity, restaurant POS integration knowledge, last-mile delivery dynamics understanding
Responsibilities
Diagnose and elevate operational metrics through data-driven improvements; consult with restaurant partners on packaging, kitchen dispatch, and POS integrations; act as primary escalation point for critical live-order failures and quality complaints; streamline merchant onboarding to accelerate time-to-first-order; partner with key accounts to analyze sales data and execute menu/pricing optimizations; coach and manage regional specialists and field reps; track daily/weekly operational KPIs and enforce SOPs
Seniority
Mid-Senior, hands-on IC with team management