Organizational Change & Transformation Lead – Banking Technology
Core
Lead organizational change and Build-Operate-Transfer (BOT) activities for Enterprise Technology Asset Management (ETAM) transformation, ensuring new capabilities and operating models are embedded in a Tier 1 Canadian financial institution.
Role type
Senior Organizational Change & Transformation Lead (Consulting)
Builds
Sustainable operational practices for ServiceNow, CMDB, and Technology Asset Lifecycle Management (TALM) capabilities.
Domain
Financial Services / Enterprise Technology Asset Management
Required skills
Organizational change management, Build-Operate-Transfer (BOT) methodology, stakeholder engagement, change-impact assessment, knowledge transfer planning, operational readiness evaluation, SOP and runbook development, training needs analysis, adoption measurement.
Preferred skills
Experience with Tier 1 Canadian financial institutions, ServiceNow adoption, CMDB implementations, Technology Asset Lifecycle Management, regulatory control operating-model transitions, offshore-to-onshore knowledge transfer.
Technologies
ServiceNow, CMDB, Technology Asset Lifecycle Management (TALM)
Responsibilities
Shape and coordinate organizational change and BOT activities across five ETAM workstreams; Develop and deliver change management strategies including stakeholder analysis and communications planning; Support implementation and adoption of ServiceNow, CMDB, and TALM capabilities; Coordinate knowledge-transfer activities including SOPs, runbooks, and competency assessments; Partner with senior stakeholders to monitor business readiness and measure change effectiveness.
Seniority
Senior, hands-on IC