Onboarding Operations Specialist 1

Remote - IndiaRemoteFull-time2026-11-06 → 2026-11-10

Remote

Core

Support Twilio's global phone number operations by handling customer inquiries, resolving basic-to-intermediate technical issues, and managing carrier partner notifications.

Role type

Level 1 Product Operations Specialist

Builds

Twilio's Super Network infrastructure for global connectivity

Domain

Telecommunications / Cloud Communications

Required skills

email communication, international stakeholder management, SLA monitoring, root cause analysis, technical troubleshooting, process improvement, independent work, cross-functional collaboration

Preferred skills

SQL queries, Zendesk, JIRA

Responsibilities

Respond to customer inquiries via email, assess and resolve product/service issues, log and categorize interactions, triage complex issues to Level 2, respond to carrier partner notifications, monitor tasks and queues to ensure SLAs are met, interact with technical teams for process understanding.

Seniority

Junior, hands-on IC

About Twilio

Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified ap