Senior Commercial Collections Specialist, Fintech
Core
Own a portfolio of US merchants in arrears across financial products (cash advances, capital loans, charge cards, overdrafts, hardware financing) and resolve cases end-to-end from outreach to repayment or escalation.
Role type
Senior Commercial Collections Specialist (Fintech)
Builds
Scalable, compliant, and increasingly automated collections operations for financial products.
Domain
Fintech / Credit Risk / Commercial Collections
Deliverable
client delivery
Required skills
Portfolio management, contract negotiation, regulatory compliance (US collections laws), difficult conversations, CRM/Excel proficiency, audit record keeping, cross-functional coordination
Preferred skills
Commercial credit product experience (merchant cash advances, working capital loans), FDCPA/UDAAP/state licensing knowledge, legal escalation handling, SQL/Looker data analysis, process automation
Technologies
CRM tools, Excel, Google Sheets, SQL, Looker
Responsibilities
Drive merchant accounts in arrears to resolution via email; negotiate repayment plans; spot agreement breaches; coordinate recoveries with Risk/Finance/Legal; monitor portfolio health metrics; maintain audit-ready records; ensure compliance with US federal/state rules; design/improve collections tooling and workflows
Seniority
Senior, hands-on IC