Senior Collections Analyst, Commercial Credit
Core
Own a portfolio of US merchants in arrears across financial products (cash advances, capital loans, charge cards, overdrafts, hardware financing) and resolve cases end-to-end from outreach to repayment or escalation.
Role type
Senior IC collections analyst (commercial credit)
Builds
Scalable, compliant, and increasingly automated collections operations for financial products
Domain
Fintech / Commercial Credit Risk
Deliverable
client delivery
Required skills
Collections account management, US collections regulations compliance, Contract negotiation, Portfolio health monitoring, CRM/Excel proficiency, Difficult conversation handling
Preferred skills
Commercial credit product experience, FDCPA/UDAAP expertise, Legal escalation handling, SQL/BI tools, Process automation
Responsibilities
Resolve merchant arrears cases end-to-end, Negotiate repayment plans, Monitor portfolio delinquency and cure rates, Escalate complex accounts to senior colleagues, Ensure compliance with US federal and state lending rules, Design and improve collections tooling and workflows