Customer Support Specialist
Core
Front-line support for client security assessments, troubleshooting issues, and ensuring timely resolution of inquiries.
Role type
Customer Support Specialist
Builds
Client assessment deliverables including reporting, configurations, and scheduling
Domain
Cybersecurity / Offensive Security
Deliverable
client delivery
Required skills
troubleshooting, problem-solving, attention to detail, multitasking, issue management
Preferred skills
Zendesk, Jira, Salesforce, vulnerability management (CVE, CISA, CVSS), networking protocols, cloud configurations, scripting, SQL
Responsibilities
Support execution of client assessment deliverables, troubleshoot client and internal team issues, monitor support queues, monitor service level objectives, escalate issues to technical teams, provide holiday coverage
Seniority
Junior to Mid-level (1-2 years experience)
