Customer Service Representative - Japanese and English (Seasonal)
Core
Mediate disputes and resolve complex customer queries (Sellers and Buyers) via chat, email, phone, and social media to ensure timely resolution and platform growth.
Role type
Customer Service Representative (Seasonal)
Builds
Customer satisfaction and retention for a global marketplace of unique auction items
Domain
E-commerce / Auctions / Marketplace
Deliverable
client delivery
Required skills
Japanese (fluent), English (fluent), dispute resolution, multi-channel communication, empathy, analytical thinking
Preferred skills
Live channel experience, hospitality/retail background, weekend availability
Technologies
Chat, email, phone, social media platforms
Responsibilities
Mediate disputes between sellers and buyers, manage customer complaints, provide support across multiple communication channels, collaborate with Sales and Experts to improve customer experience
Seniority
Junior to Mid-level (1-4 years experience)
