Customer Service Representative - German and English (Seasonal)
Hybrid
Core
Mediate disputes and resolve complex customer queries for buyers and sellers on an online auction marketplace via chat, email, phone, and social media.
Role type
Customer Service Representative (Seasonal)
Builds
Customer satisfaction and retention on a global auction platform
Domain
E-commerce / Auctions
Deliverable
client delivery
Required skills
Dispute resolution, multi-channel communication (chat/email/phone/social), mediation, analytical thinking, German (fluent), English (fluent)
Preferred skills
Live channel experience, hospitality/retail/tourism background, quick context switching
Responsibilities
Manage customer disputes and complaints, mediate between buyers and sellers, resolve complex queries across multiple channels, provide feedback to improve services
Seniority
Junior to Mid-level, hands-on IC