Service Writer
Core
Schedule equipment rentals, manage customer damage work orders, and drive sales for construction equipment.
Role type
Service Writer / Sales Representative
Builds
Equipment rental services for contractors and construction companies
Domain
Construction equipment rental
Required skills
Customer relationship management, sales strategy development, work order management, inbound lead response, problem-solving, active listening
Preferred skills
Equipment sales experience
Technologies
T3 platform
Responsibilities
Write customer damage work orders, order parts, and bill work orders; Assist the service manager to manage customer damage and internal work orders; Respond to inbound leads and guide customers through the rental process; Expand customer base by building relationships with contractors; Maintain and nurture existing customer relationships; Promptly respond to and resolve customer inquiries, requests, complaints or other communications; Develop new sales strategies and techniques to increase market share