Design & Service Center Manager - Signet Jewelers - Shops at North East Mall
Core
Oversees day-to-day operations of a Design & Service Center (DSC) repair shop, managing workflow, quality control, inventory, and team performance to ensure on-time delivery and profitability for Signet Jewelers stores.
Role type
Operations Manager for Jewelry Repair Service Center
Builds
Jewelry repair services and custom orders for retail stores
Domain
Retail / Jewelry Manufacturing & Repair
Required skills
Jewelry repair expertise (minimum B-level), team leadership, quality control, inventory management, scheduling, customer service, performance metrics analysis, safety compliance
Preferred skills
Stone setting, sizing, polishing, CAD system usage, Smartsheet proficiency
Technologies
Smartsheet, CAD systems, PPE equipment, Safety Data Sheets (SDS)
Responsibilities
Manage daily production workflow and job distribution; enforce quality control procedures and deliver estimates within 24 hours; recruit, hire, train, and coach team members; maintain inventory and supply orders; oversee scheduling, payroll, and time attendance; resolve customer and team concerns; visit local stores for support; conduct safety training and compliance audits.
Seniority
Mid-level Manager, hands-on operational leadership
