Automotive Service Manager
Core
Managing the service department operations, supervising technicians, scheduling duties, coaching staff on processes, and ensuring safety compliance in an automotive maintenance store.
Role type
Service Department Manager
Builds
Service department operations and customer service experiences
Domain
Automotive retail / Maintenance services
Deliverable
client delivery
Required skills
Leadership, team supervision, scheduling, performance evaluation, inventory management, safety compliance, customer interaction, process coaching
Preferred skills
Fast-paced environment adaptability, organization, mentoring, business objective achievement, OSHA/MSDS knowledge
Technologies
ISI systems
Responsibilities
Supervising technicians and service personnel, planning and scheduling duties, assigning work, coaching staff on operational issues and service standards, working directly with customers on sales and service opportunities, managing parts inventory and outside purchases, ensuring store and shop area safety compliance, enforcing wheel torqueing processes, conducting proper inspections
Seniority
Mid-level, hands-on management