Client Engagement Director (US)
Core
Serve as primary point of contact for critical client relationships, owning day-to-day leadership, guiding account strategy, and ensuring exceptional delivery and business impact.
Role type
Senior IC Client Engagement Director
Builds
Client partnerships and strategic solutions across digital product, brand strategy, and technology
Domain
Digital creative agency serving Fortune 100s and start-ups
Deliverable
client delivery
Required skills
Account management, client relationship building, strategic solution design, cross-functional collaboration, account planning, budget and scope management, contract negotiation, business growth identification
Preferred skills
Analytics, technology platforms, AI initiatives, team leadership, financial acumen
Technologies
Content management platforms, AI initiatives
Responsibilities
Lead and nurture day-to-day client relationships; Act as primary liaison between clients and internal teams; Collaborate with strategy, design, technology, and production teams; Partner on overall account health and planning; Translate client business goals into agency strategy; Address and resolve client issues; Partner with production lead to oversee scopes, budgets, and teams; Support account growth by identifying expansion opportunities; Ensure deliverables meet quality standards and deadlines; Maintain understanding of client business needs and industry trends
Seniority
Director, strategic partner & team influence
