Technical Program Manager - Public Sector
Core
Lead the design, delivery, and ongoing success of customer experience programs for public sector clients, acting as the primary technology trusted advisor to drive measurable business impact and value realization.
Role type
Senior Technical Program Manager (Public Sector)
Builds
Customer experience programs and software implementations for public sector organizations
Domain
Public Sector / Experience Management
Required skills
Project management, stakeholder management, technical platform adoption, risk planning, account management, strategic planning, cross-functional collaboration, data analysis, workshop facilitation, documentation
Preferred skills
Consulting experience, industry shifts in experience management, entrepreneurial spirit, senior management communication
Technologies
Qualtrics platform
Responsibilities
Build and maintain strong customer stakeholder relationships to understand strategic business goals; Define and execute strategy for retaining, maturing, and expanding customer accounts; Lead specific project implementations for new and existing customers; Conduct regular risk planning, monitoring, and mitigation; Monitor portfolio performance using customer health, adoption, and value realization metrics; Collaborate with internal teams to support customer experience and maintain account health.
Seniority
Senior, hands-on IC