Associate, Service Transformation
Core
Drive project work to improve contact-center processes, workflows, and service experiences for members and providers.
Role type
Associate, Service Transformation (Operations/Process Improvement)
Builds
Optimized contact-center workflows and service experiences
Domain
Health Insurance / Contact Center Operations
Required skills
Project management, Data analysis, Process improvement methodologies, Workflow design, Stakeholder engagement, Change management
Preferred skills
Lean Six Sigma Green Belt certification, Engineering or Business Administration degree
Technologies
Excel, SQL, Python
Responsibilities
Lead end-to-end management of cross-functional implementations and projects, Evaluate departmental performance by creating and analyzing data, Collaborate with partner groups to create proactive implementation and change management strategies, Mentor team members and promote colleague growth
Seniority
Mid-level, hands-on IC
