Customer Experience Continuous Improvement & Training SME
Core
Drive continuous improvement and operational excellence initiatives across Eaton's Customer Experience organization by identifying process opportunities, facilitating workshops, and supporting change management.
Role type
Senior IC Continuous Improvement & Training SME
Builds
Process improvements, standardized procedures, and training programs for the Customer Experience team
Domain
Energy management / Business Services / Operations
Required skills
Continuous Improvement, Lean, Lean Six Sigma, process optimization, structured problem-solving, process mapping, root cause analysis, KPI management, project coordination, training delivery, change management
Preferred skills
Digitalization, automation, data-driven decision-making, Salesforce, SAP, Power BI, quality management systems
Technologies
Microsoft Excel, PowerPoint, Teams, SharePoint, Salesforce, SAP, Power BI
Responsibilities
Lead continuous improvement initiatives from identification to implementation; Analyze operational performance and customer feedback; Facilitate problem-solving workshops using Lean tools; Partner with stakeholders to drive process enhancements; Manage and track improvement initiatives; Support process standardization and documentation; Deliver training programs on Continuous Improvement; Coach teams to foster a culture of improvement; Drive change management for new processes; Identify opportunities for digitalization and automation; Promote knowledge sharing across the organization
Seniority
Mid-Senior, hands-on IC