Assistant/ Deputy/ Business Strategy Manager (Contact Centre)
Core
Support the Contact Centre supervisor in developing operational strategies, analyzing sales data, and managing standardized operations to ensure service quality and efficiency.
Role type
Business Strategy Manager (Contact Centre)
Builds
Operational plans, implementation proposals, and long-term strategies for the Contact Centre
Domain
Banking & Finance
Deliverable
dashboards & analysis
Required skills
Project management, Sales management, Strategic planning, Data analysis, Operational coordination, Reporting, Communication, MS Office proficiency
Preferred skills
Banking/Financial institute experience, Risk Management knowledge
Responsibilities
Participate in project and sales management; Research and formulate development strategies and operational plans; Analyze sales data and performance for reporting; Coordinate internal and external matters to support standardized operations; Provide strategic input for long-term strategies.
Seniority
Mid-level, hands-on IC