IT Operations Manager/Engineer
Core
Deliver responsive IT service desk support and manage end-user devices and SaaS estates for a global team.
Role type
IT Operations Manager / Hands-on IT Generalist
Builds
Employee productivity via IT support, device management, and system improvements
Domain
IT Operations / Service Desk / Endpoint Management
Required skills
IT support (1st/2nd/3rd line), Google Workspace administration, macOS/Windows device support, SaaS provisioning, ticketing systems, root cause analysis, event AV support
Preferred skills
MDM (Jamf), SSO/SAML/SCIM, scripting (Bash/Python), Linux management, AI tool exploration
Technologies
Google Workspace, Slack, Zoom, Miro, Zendesk, Jamf, Google Endpoint Management
Responsibilities
Provide first-, second-, and third-line support via service desk; Administer Google Workspace and SaaS tools; Manage end-user devices (Mac, Windows, Linux); Support onboarding/offboarding; Lead IT projects and improve documentation; Provide hands-on IT and AV support for company events
Seniority
Mid-level, hands-on IC
