IT Operations Manager/Engineer
Core
Deliver responsive service desk support and manage IT operations for a global team, handling everything from first-line requests to complex third-line problem solving.
Role type
Hands-on IT Operations Manager / Generalist Engineer
Builds
Employee productivity and efficient IT systems across multiple offices
Domain
Corporate IT Operations / Service Management
Required skills
IT support and service desk management, Google Workspace administration, SaaS estate management, endpoint management (macOS, Windows, Linux), ticketing system proficiency, root cause analysis, user onboarding/offboarding, IT project leadership
Preferred skills
MDM solution experience (Jamf), SSO and user provisioning (SAML, SCIM), scripting/automation (Bash, Python), Linux endpoint management, AV support
Technologies
Zendesk, Google Workspace, Slack, Zoom, Miro, Jamf, Google Endpoint Management
Responsibilities
Provide first-, second-, and third-line support via service desk; Administer Google Workspace and other SaaS tools; Manage end-user devices and SSO integrations; Support employee onboarding and offboarding; Lead IT projects and improve system configurations; Provide hands-on IT and AV support for company events
Seniority
Mid-level, hands-on IC