Customer Service Representative
Remote
Core
Volume-driven customer service and production role handling daily health insurance operations, member/provider interactions, and back-office tasks.
Role type
Customer Service Representative (Health Insurance)
Builds
Member and Provider Services operations
Domain
Health Insurance
Deliverable
client delivery
Required skills
High-volume customer service, healthcare domain knowledge, data entry, process adherence, issue escalation, regulatory compliance (PHI)
Preferred skills
Bilingual (Spanish/English), analytical skills, Google Suite/Microsoft Office
Responsibilities
Handle customer interactions via multiple channels, manage assigned caseload, monitor work-in-progress issues, escalate and resolve issues, participate in process improvement projects, comply with operational and regulatory standards
Seniority
Entry-level to Junior