Lead Support Engineer
Core
Lead a UK Support team for mission-critical public safety systems while actively participating in technical triage, incident management, and complex investigations.
Role type
Senior IC people manager (Lead Support Engineer)
Builds
Public safety software systems for government and law enforcement customers
Domain
Public Safety / Government / SaaS
Deliverable
client delivery
Required skills
People management, technical triage, incident management, Java debugging, SQL, REST API investigation, team coaching, root cause analysis
Preferred skills
Experience with public safety systems, on-call rotation experience, knowledge of modern web architecture
Technologies
Java, SQL, REST APIs, JSON, TypeScript, JavaScript
Responsibilities
Manage and develop a team of Support Engineers, perform initial ticket triage and delegation, act as escalation point for P0/P1 incidents, investigate complex technical issues, improve support processes and documentation
Seniority
Senior, hands-on IC with people leadership
