Mid-Market Implementation Specialist - Americas (East)
Core
Manage end-to-end implementation of Ashby's solution for Mid-Market and smaller enterprise customers, ensuring swift time to value and positive customer experience.
Role type
Mid-Market Implementation Specialist
Builds
Customer onboarding and system configuration for B2B SaaS clients
Domain
B2B SaaS / Customer Success / Professional Services
Required skills
Project management, stakeholder alignment, change management, critical thinking, cross-functional collaboration, data-driven decision making, process improvement, technical proficiency with multi-module SaaS systems, customer-centric communication
Preferred skills
Experience with Ashby platform, analytics, conditional logic, relational data
Technologies
Multi-module SaaS systems, analytics tools, relational data models
Responsibilities
Develop and execute implementation plans, manage ~15 active implementations simultaneously (4-8 weeks each), advise customers on best practices, partner with cross-functional teams, navigate change management processes
Seniority
Mid-level, hands-on IC
