Senior Customer Education Manager, Live Programs
Core
Own the live training program end-to-end, designing curriculum, delivering webinars and workshops, and running the flagship Fin Academy Live event to drive customer onboarding, adoption, and retention for Salesforce's AI Agent Fin.
Role type
Senior Customer Education Manager (Live Programs)
Builds
Live educational experiences (webinars, cohorts, in-person workshops, flagship events) and tailored training for Enterprise customers
Domain
SaaS / AI Customer Experience
Deliverable
product features
Required skills
Curriculum design, adult learning principles, executive presence, program management, stakeholder management, content design, technical communication, audience engagement, project management
Preferred skills
SaaS or tech environment experience, professional services experience, customer success experience
Technologies
Salesforce Agentforce, Fin AI Agent, Intercom
Responsibilities
Set vision, roadmap, and success metrics for the live education program; Design and deliver engaging live experiences including webinars, cohorts, in-person workshops, and the annual Fin Academy Live event; Partner with Deployment Services to define and deliver tailored training to Enterprise customers; Partner with the Customer Education team to plan and maintain a holistic training curriculum; Continually iterate on offerings to increase impact on onboarding, feature adoption, and automation rate
Seniority
Senior, hands-on IC
