Helpdesk Engineer
Core
Provide L1/L2 technical support and onboarding/offboarding for IT and security professionals at Tanium, ensuring access to resources and tools.
Role type
Help Desk Engineer (L1/L2 Support)
Builds
Internal IT support processes and user access management
Domain
IT Operations / Endpoint Management
Required skills
Active Directory, Windows/Mac OS support, ServiceNow, device imaging, Zoom/Teams, user onboarding/offboarding
Preferred skills
Google Workspace user management, VIP support experience
Technologies
Tanium, ServiceNow, Zoom, Teams, Active Directory, Windows, Mac OS X, iOS, Android
Responsibilities
Assist with user onboarding/offboarding, Act as L1 and L2 support for all employees, Configure and support iOS and Android devices, Provide on-site and remote support, Assist in device imaging process, A/V and event support, Help create content for internal IT Wiki
Seniority
Mid-level, hands-on IC