Technology Services Analyst (Seasonal)
Core
First-line technology support analyst providing frontline IT services, troubleshooting hardware/software, and managing collaboration platforms for MLB internal staff and external partners.
Role type
Senior IC IT Support Analyst
Builds
Mission-critical collaboration, productivity, and work management platforms
Domain
Sports industry IT services
Required skills
Windows and MacOS troubleshooting, Microsoft Office 365, Google Workspace, Identity management (Okta, Active Directory, Azure AD), Networking fundamentals, Hardware troubleshooting
Preferred skills
ServiceNow, Intune, JAMF, Kandji, VMWare, Citrix, Jira, Asana, Python, PowerShell, Adobe Creative Suite
Technologies
Windows, MacOS, Microsoft Office 365, Google Workspace, Okta, Active Directory, Azure Active Directory, ServiceNow, Intune, JAMF, Kandji, VMWare, Citrix, Slack, Zoom, Atlassian Cloud, Box, Jira, Asana
Responsibilities
Answer inbound calls and resolve incident tickets, Configure and troubleshoot user equipment (desktops, laptops, mobile devices), Support Audio/Visual and conference room technology, Contribute to knowledge base articles, Travel to support events and branch offices
Seniority
Mid-level, hands-on IC
