Senior Support Engineer

Boston (1001 Boylston Street)Full-time$92k–$115k2026-10-30 → 2026-11-10

Hybrid

Core

Technical specialist bridging dealer-reported issues and engineering action by reproducing defects, analyzing logs/traces, and validating integrations.

Role type

Senior Support Engineer (B2B SaaS)

Builds

Clean, reproducible tickets for Product Acceleration and Engineering teams

Domain

Automotive marketplace, B2B SaaS, Dealer software integrations

Required skills

Log analysis, distributed traces, API validation, SQL, Python/Bash scripting, incident management, third-party integrations, Salesforce Service Cloud

Preferred skills

Automotive retail experience, FireHydrant, PagerDuty, new product launch support

Technologies

Observe, Honeycomb, Datadog, Splunk, Salesforce, FireHydrant, PagerDuty, DealerCenter, DealerSync, vAuto, Dealer Specialties, Vincue, MotorcarMarketing

Responsibilities

Reproduce dealer-reported issues in-product; read distributed traces and correlate logs; distinguish defects from configuration or partner-side failures; submit clean tickets to Engineering; own FireHydrant trigger decisions; partner with Tier 1/2 support; maintain support playbooks; validate launch readiness; participate in postmortems.

Seniority

Senior, hands-on IC

About CarGurus

CarGurus is one of the largest automotive marketplaces in the world, and the data we generate, what shoppers search for, how prices move, and how inventory turns across the country, is one of our most valuable and differentiated assets. We are investing in how we bring that data to our customers: turning it into products that customers can buy, license, and build on. It's a broad and fast-growing area for us, and we are increasingly embedding this data more deeply and robustly into the products and solutions we bring to market.