Associate, Service Transformation
Core
Drive project work to bring Service Forward to life, partnering with business and technical teams to improve contact-center processes, workflows, and service experiences.
Role type
Associate, Service Transformation (Project Management & Operations)
Builds
Contact-center processes, workflows, and service experiences for members and providers
Domain
Health Insurance / Contact Center Operations
Required skills
End-to-end project management, Data analysis (Excel, SQL, Python), Process improvement methodologies (Lean, Six Sigma), Workflow design, Stakeholder engagement, Cross-functional collaboration
Preferred skills
Lean Six Sigma Green Belt certification, Bachelor's degree in Engineering or Business Administration
Technologies
Excel, SQL, Python
Responsibilities
Lead end-to-end management of cross-functional implementations and projects, Evaluate departmental performance by creating and analyzing data, Collaborate with partner groups to create proactive implementation and change management strategies, Mentor team members and promote colleague growth
Seniority
Associate, 3+ years experience
