IT Support Engineer
Core
Tier 1 Support Engineer providing in-person technical assistance, hardware/software troubleshooting, and executive device support for Stripe employees.
Role type
Tier 1 IT Support Engineer
Builds
IT support services for corporate employees and vendors
Domain
Corporate IT / HelpDesk
Required skills
Apple systems (macOS, iOS), Google Workspace, Slack, Zoom, JIRA, Confluence, scripting (Ruby, Bash, Python), imaging/endpoint management (DEP, FleetDM), incident response, asset management
Preferred skills
null
Technologies
macOS, iOS, Google Workspace, Slack, Zoom, JIRA, Confluence, DEP, FleetDM
Responsibilities
Respond to queries via in-person, email, Slack, or ticketing system; deliver hands-on support for executive devices including provisioning and secure migrations; manage rapid incident response and SLA-tiered ticket queues; troubleshoot hardware and SaaS tools; facilitate new hire onboarding and off-boarding; maintain IT documentation and asset records.
Seniority
Mid-level, individual contributor