Senior IT Program Manager
Core
Lead large-scale IT programs to align business priorities with technology strategy, managing dependencies, risks, and communications across teams.
Role type
Senior IT Program Manager
Builds
Enterprise IT delivery processes and customer service transformation programs
Domain
IT Operations / Customer Service Transformation
Required skills
IT program management, cross-functional stakeholder management, risk management, ServiceNow platform expertise, requirement analysis, delivery accountability
Preferred skills
Customer service transformation experience, enterprise architecture collaboration, program governance
Technologies
ServiceNow, Jira, Smartsheet
Responsibilities
Lead end-to-end IT programs from initiation to delivery, manage multiple project teams and vendors, conduct steering meetings with executives, track program health metrics, define success metrics and report outcomes
Seniority
Senior, hands-on IC