Customer Success Manager II - NBA / WNBA
Core
Customer Success Manager for NBA and WNBA teams, focusing on renewals, relationship building, and ensuring high ROI for professional basketball clients.
Role type
Senior Customer Success Manager (Sales-aligned)
Builds
Customer retention and engagement for Hudl Pro Suite in professional basketball
Domain
Sports technology / Professional Basketball
Required skills
Professional basketball domain expertise, Hudl Pro Suite mastery, client relationship management, revenue target achievement, upselling, stakeholder communication
Preferred skills
Sales experience (Account Executive or CSM), cross-functional collaboration, coaching or athletics background, problem-solving
Technologies
Hudl Pro Suite
Responsibilities
Manage portfolio of NBA/WNBA accounts, conduct business reviews, identify upselling opportunities, educate customers on product workflows, collaborate with Account Executives
Seniority
Mid-Senior level, hands-on IC
