Technical Services Engineer, FlashBlade (AP)
Core
Provide 24x7 technical support and troubleshooting for the FlashBlade storage product, resolving hardware, software, and network issues for enterprise customers.
Role type
Senior Technical Support Engineer (Storage)
Builds
Customer issue resolution and knowledge base documentation for FlashBlade
Domain
Enterprise Storage / Data Infrastructure
Deliverable
client delivery
Required skills
Technical troubleshooting, Fibre Channel, Ethernet, IP, iSCSI protocols, Object and File storage, AWS S3, Enterprise server components, Operating systems (Linux, Windows, VMware), LANs & WANs, Storage area networks, Networking, Replication, Performance, Space management
Preferred skills
None stated
Technologies
FlashBlade, Linux, Windows, VMware, Fibre Channel, Ethernet, IP, iSCSI, AWS S3
Responsibilities
Answer and resolve support cases across all severity levels, Own and track customer issues using ticket tracking system, Share and document knowledge via FAQ / KB articles, Mentor junior support engineers, Lead large multi participant customer calls, Manage multiple projects/support cases simultaneously, Champion customer issues internally
Seniority
Mid-Senior, hands-on IC
