Technical Account Manager

United States - RemoteRemoteFull-time$60k–$100k2026-10-23 → 2026-11-12

Remote · from United States

Core

Provide technical guidance and executional support to enterprise and strategic clients, translating client objectives into technical solutions and optimizing platform performance.

Role type

Senior Technical Account Manager (B2B SaaS)

Builds

Optimized consumer shopping journeys and channel implementations for brands and retailers

Domain

E-commerce, Retail Technology, Marketplaces

Required skills

Technical account management, channel implementation, root cause analysis, project management, stakeholder communication, Excel proficiency, Salesforce/JIRA usage, AI tool utilization

Preferred skills

Solutions engineering, e-commerce/retail technology experience, SaaS deployment models, scalable system design

Technologies

Salesforce, JIRA, Microsoft Copilot, ChatGPT, Claude

Responsibilities

Serve as trusted technical advisor for assigned clients; Develop and execute channel implementation plans; Provide technical guidance to help clients adopt Rithum solutions; Troubleshoot technical issues and coordinate resolution with internal teams; Bridge communication between client technical teams and internal stakeholders; Use AI-enabled tools to accelerate analysis and documentation

Seniority

Mid-Senior, hands-on IC

About Rithum

Rithum is an equal opportunity employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other protected characteristic. All employment is decided on the basis of qualifications, merit, and business need. We're committed to providing reasonable accommodations in accordance with the law for qualified applicants. If you requir