Senior Associate, Control Tower & Service Delivery
Core
Ensure service delivery of operational commitments and development plans for high-profile Control Tower (CT) customers across APAC regional origins, focusing on order and booking management.
Role type
Senior Associate, Service Delivery & Operations
Builds
Operational controlling environment, SOPs, vendor manuals, routing guides, and performance dashboards for CT clients.
Domain
Global Trade / Supply Chain / Logistics
Required skills
Logistics operations, Freight forwarding, Supply chain management, Ocean carrier operations, SLA management, Process improvement, Stakeholder management, Data analysis, Vendor management, Performance review
Preferred skills
Consulting experience, Ocean freight knowledge, Product system feedback, Revenue management, Value engineering
Technologies
Control Tower platforms, Product systems, Operational tools
Responsibilities
Monitor prod and process performance to ensure APAC team deliver against agreed SLA; Develop and maintain expert knowledge of CT customer needs and solution offering; Establish and improve the operational controlling environment with data analysts; Proactively identify performance gaps, risks, and collaborate on CAPA; Review operational and financial performance to improve service delivery and profitability; Collaborate with destination teams to articulate value propositions and explore upsell opportunities.
Seniority
Senior, hands-on IC
