Customer Enablement Manager
Core
Help enterprise customers turn Asana into an effective way of working across their organization by providing discovery, workflow consultation, strategic enablement, and scalable education to accelerate adoption and deliver measurable business outcomes.
Role type
Senior Customer Enablement Manager (SaaS)
Builds
Customer adoption of Asana workflows and AI-enabled ways of working
Domain
SaaS / Productivity / Workflow Management
Required skills
Customer enablement, workflow consultation, strategic enablement, facilitation, project and portfolio management, problem-solving, commercial awareness, product curiosity
Preferred skills
Experience in consulting, implementation, or learning and development, ability to manage multiple stakeholders, collaborative mindset
Technologies
Asana, AI-enabled workflows
Responsibilities
Manage a portfolio of enterprise customers through discovery and planning to delivery; Facilitate workshops and scalable learning experiences for end users and leaders; Partner with Customer Success and Sales to identify adoption barriers and growth opportunities; Use engagement metrics to assess behavior change and improve enablement playbooks; Help customers adopt new workflows and AI capabilities.
Seniority
Senior, hands-on IC
