Business Process Manager, Partner Ecosystem
Core
Own the development and documentation of every business process related to partners, building a single source of truth to drive standardization, improvement, and automation.
Role type
Senior Business Process Manager (Partner Ecosystem)
Builds
Partner process library, SOPs, work instructions, and process maps
Domain
B2B Technology / Partner Operations
Required skills
Business process management, process mapping (BPMN, Visio, Lucidchart), cross-functional stakeholder management, requirements translation, process improvement methodologies, system integration knowledge
Preferred skills
Partner/channel operations experience, Lean Six Sigma Green Belt, Salesforce/CPQ/ERP familiarity, change management
Technologies
Visio, Lucidchart, Miro, BPMN, Salesforce, CPQ, ERP, Confluence, SharePoint
Responsibilities
Document end-to-end partner process landscape from onboarding to offboarding; Define exception handling workflows; Establish process standards and governance; Identify gaps and drive process improvement/automation; Enable adoption through training and playbooks
Seniority
Senior, hands-on IC
