Technical Services Engineer, Portworx (Shift: Monday - Friday from 8:00 AM - 5:00 PM PST)
Core
Empower enterprise customers to run containerized workloads at scale across public, private, and hybrid cloud environments by acting as a trusted technical advisor and resolving complex distributed software challenges.
Role type
Senior Technical Support Engineer (Cloud-Native)
Builds
Cloud-native data management solutions for global organizations
Domain
Cloud infrastructure, container orchestration, and distributed storage
Required skills
Kubernetes troubleshooting, OpenShift administration, VMware container solutions, AWS/Azure/IBM Cloud expertise, Infrastructure-as-Code (Ansible/Terraform/Chef/Puppet), Incident management, Technical documentation
Preferred skills
Pre-sales technical support, Cross-functional collaboration, Knowledge base creation
Responsibilities
Analyze and troubleshoot large-scale enterprise deployments of Portworx across Kubernetes and cloud platforms; Investigate and resolve complex multi-layer application, storage, and infrastructure issues; Collaborate with engineering teams to isolate edge cases and implement fixes; Provide hands-on technical support during pre-sales engagements and POC installations; Author internal and customer-facing Knowledge Base articles and technical guides.
Seniority
Mid-Senior, hands-on IC