Technical Services Engineer (Shift: Monday - Friday, 3:00 PM - 12:00 AM MDT)
Core
Frontline Technical Support Engineer resolving complex hardware, software, and environmental issues for FlashArray storage products.
Role type
Senior IC Technical Support Engineer
Builds
Customer support and issue resolution for FlashArray storage systems
Domain
Enterprise Storage / Data Infrastructure
Deliverable
client delivery
Required skills
Complex technical troubleshooting, Multi-platform environment expertise, Storage area network knowledge, Operating systems proficiency (Linux, Windows, VMware), LAN/WAN knowledge, Customer advocacy, Knowledge base creation, Team mentoring
Preferred skills
None stated
Technologies
FlashArray, LINUX, Windows, VMware, SAN, LAN, WAN
Responsibilities
Diagnose and troubleshoot complex technical problems involving storage, networking, replication, performance, and space; Lead multi-participant customer calls and hot escalations; Create and update internal and customer-facing FAQ and knowledge base articles; Mentor junior Support Engineers on best practices for issue resolution and customer management.
Seniority
Senior, hands-on IC
