Manager, Process Improvement
Core
Identify, map, and reengineer internal business processes to solve operational challenges and drive continuous improvement in health insurance operations.
Role type
Manager, Process Improvement (Continuous Improvement)
Builds
Optimized operational workflows, standard operating procedures, and process maps for insurance claims and utilization management.
Domain
Health Insurance / Operations / Continuous Improvement
Required skills
Process mapping, Lean Six Sigma, data analytics (SQL, Python, Excel), project management, workflow design, PRD creation, compliance management
Preferred skills
Lean Six Sigma Green Belt certification, Engineering or Business Administration degree
Technologies
SQL, Python, Excel, Lean Six Sigma frameworks
Responsibilities
Partner with operations leaders to identify and implement solutions to operational challenges; Utilize Continuous Improvement Tools and frameworks to engineer and implement consistent organizational processes; Provide clear context via PRDs, process maps, and policy documents; Demonstrate organizational behavior change through effective direction and influence; Ensure scalability and foundational stability within the area of responsibility.
Seniority
Manager, hands-on IC with team leadership