Operations & Client Success Manager
Core
Strategic client-facing leadership role owning the full client experience, retention, and service delivery for marketing initiatives.
Role type
Senior IC Operations & Client Success Manager
Builds
Scalable operational systems, SOPs, and team coordination for Meta Ads and content production projects.
Domain
Digital Marketing / Agency Operations
Deliverable
client delivery
Required skills
Client relationship management, commercial judgment, process improvement, SOP creation, automation implementation, remote team coordination, project management, Meta Ads campaign management, GoHighLevel proficiency
Preferred skills
Marketing agency experience, experience with ClickUp/Monday.com/Trello/Asana, asynchronous communication practices
Technologies
GoHighLevel, Slack, ClickUp, Monday.com, Trello, Asana
Responsibilities
Own client relationships from onboarding to renewal; monitor campaign performance and coordinate solutions; provide regular reporting and visibility; build trusted long-term relationships and identify upsell opportunities; create and improve Standard Operating Procedures; implement scalable systems and automations; manage onboarding workflows and accountability systems; build operational infrastructure for business growth; coordinate distributed teams including Media Buyers and Creative Strategists; set expectations and monitor team performance.
Seniority
Senior, hands-on IC
