Learning Experience Designer
Core
Design and maintain engaging, accessible, and effective customer learning experiences (tutorials, learning paths, multimedia) to help users understand Dropbox products and complete tasks.
Role type
Learning Experience Designer
Builds
Self-service learning experiences, web-based training, product-launch education, and multimedia tutorials for Dropbox customers.
Domain
SaaS / Customer Education / Instructional Design
Deliverable
product features
Required skills
Instructional design, content authoring, learning management systems, localization, cross-functional collaboration, AI-assisted content production, accessibility standards, task-oriented instruction design.
Preferred skills
Web-based training development, interactive learning, video tutorials, learning analytics, distributed team collaboration, SaaS environment experience.
Technologies
Contentful, Articulate, Wistia, learning management systems, content-management platforms.
Responsibilities
Design, develop, publish, and maintain customer learning experiences; translate complex product workflows into clear, task-oriented instruction; author and maintain content using CMS and LMS platforms; collaborate with Product, Marketing, and Support teams; leverage AI tools for content drafting and production efficiency; support continuous improvement via templates and feedback.
Seniority
Individual Contributor