Workplace Services Manager
Core
Leads employee-facing workplace services, hospitality, and programs at Roblox's San Mateo HQ and satellite offices to create a welcoming environment for Builders, guests, and visitors.
Role type
Senior IC Workplace Services Manager
Builds
Welcoming reception areas, employee events, service programs, and operational standards for a productive workplace.
Domain
Corporate facilities & employee experience
Deliverable
product features
Required skills
Vendor management, team leadership, event planning, budget management, service request system proficiency, stakeholder coordination, service recovery, process documentation, organizational skills
Preferred skills
Hospitality mindset, physical task capability, minimal supervision autonomy
Technologies
Facilities Management System (FMS), Google Workspace
Responsibilities
Lead daily workplace services and hospitality operations; manage and coach workplace services staff; oversee vendor sourcing, benchmarking, and performance; plan and deliver employee events and programs; manage service requests and track performance metrics; coordinate with Facilities, Security, and People Services on employee experience issues.
Seniority
Senior, hands-on IC
