Small Business Collections Representative (Hybrid)
HybridNo visa sponsorship
Core
Provide small businesses with payment options and manage overdue accounts to help them fulfill financial obligations.
Role type
Collections Representative
Builds
Collections workflows for small business customers
Domain
Financial services / Small business lending
Deliverable
client delivery
Required skills
Verbal communication, negotiation, empathy, data entry, Salesforce proficiency, knowledge of FDCPA and FCRA
Responsibilities
Handle inbound and outbound calls regarding overdue payments, find solutions for past-due accounts, follow up via email, maintain accurate customer interaction records, move customers through delinquency stages, follow collection laws and legal practices