Senior Customer Care Tech Specialist
On-site
Core
First point of contact for restaurant customers providing technical and functional support via Chat, Voice, and Casework channels.
Role type
Senior Customer Care Specialist (SaaS)
Builds
Seamless support experience for Toast's restaurant platform
Domain
Restaurant technology / SaaS
Deliverable
client delivery
Required skills
Troubleshooting hardware/software, Multitasking, Fast typing, Internal system navigation, Process improvement
Preferred skills
Chat/Voice/Ticketing systems, POS systems, Restaurant industry background
Responsibilities
Solve technical and functional issues, Communicate complex info to non-technical users, Manage multiple interactions, Collaborate on knowledge sharing, Support process improvements
Seniority
Mid-level, hands-on IC