Bilingual Customer Service Representative
Core
Handle daily customer interactions and back office tasks for a health insurance company, managing a caseload across multiple channels.
Role type
Bilingual Customer Service Representative
Builds
Member and Provider Services operations
Domain
Health Insurance
Deliverable
client delivery
Required skills
Spanish (fluent), English (fluent), high-volume customer service, healthcare operations, data entry, process adherence, issue escalation
Preferred skills
quantitative/analytical skills, Google Suite or Microsoft Office
Responsibilities
Work with members, brokers, providers, and vendors through multiple channels; manage an assigned caseload; support leadership by identifying and escalating issues; monitor work-in-progress issues; participate in process improvement projects; comply with operational and regulatory standards.
Seniority
Entry-level, 1+ years experience