Bilingual Customer Service Representative
Core
Volume-driven customer service and back office operations for a health insurance company, handling member, broker, and provider interactions.
Role type
Bilingual Customer Service Representative
Builds
Daily customer support and operational tasks for health insurance members and providers
Domain
Health Insurance
Deliverable
client delivery
Required skills
Bilingual Spanish and English, high-volume customer service, healthcare operations, data entry, issue escalation, regulatory compliance
Preferred skills
Quantitative/analytical problem solving, advanced Google Suite or Microsoft Office
Responsibilities
Manage assigned caseload across multiple channels, monitor and track work-in-progress issues, escalate and resolve issues to meet turnaround times, participate in process improvement projects, comply with operational and regulatory standards
Seniority
Entry-level, 1+ years experience