Enquêteur ou enquêteuse en situation de crise communautaire
Core
Investigate and manage high-severity community safety incidents on Airbnb's platform, coordinating rapid intervention to limit harm and reporting to leadership.
Role type
Senior Community Crisis Investigator
Builds
Incident response protocols and safety improvements for Airbnb hosts and guests
Domain
Travel technology / Community safety
Required skills
Crisis management, sensitive case handling, cross-functional collaboration, stakeholder communication, root cause analysis, documentation, prioritization, calm under pressure, flexible scheduling
Preferred skills
Experience with survivors or victim advocacy, experience in high-pressure environments
Technologies
Case management tools, automated recruitment tools
Responsibilities
Evaluate incoming incidents and recommend crisis protocol activation; define and pilot case management measures; communicate with high-level stakeholders and global crisis management; identify systemic gaps in policies or products; maintain accurate case management tools; review colleague evaluations.
Seniority
Senior, hands-on IC
