IT Operations Specialist I
Core
Provide essential onsite IT support and maintain daily workplace technology at the corporate office, focusing on macOS, Windows, and Linux endpoints.
Role type
Junior IT Operations Specialist (Onsite)
Builds
Seamless technical experience for employees via hardware support, account management, and office AV systems.
Domain
Corporate IT Operations / Workplace Technology
Required skills
macOS troubleshooting, Google Workspace administration, Windows OS support, Linux CLI basics, hardware lifecycle management, on-call incident response
Preferred skills
MDM platforms (Jamf Pro, Kandji), ticketing platforms (Jira, Zendesk), technical certifications (ACSP, Google Workspace Admin, CompTIA A+, ITIL 4)
Technologies
macOS, Windows, Linux, Google Workspace, Jamf Pro, Kandji, Jira Service Management, Zendesk, Zoom Rooms, Google Meet Hardware
Responsibilities
Manage employee walk-ups, support tickets, and hardware troubleshooting across multiple OS endpoints. Execute infrastructure updates and resolve escalated technical issues. Manage hire-to-retire IT operations including provisioning, orientation, and offboarding. Administer user accounts and permissions within Google Workspace. Track physical IT assets and manage secure device disposal. Support office conference room technology and provide live setup for events. Participate in on-call rotation for after-hours P1/P2 incidents.
Seniority
Junior, hands-on IC
